Sergio 5:03 PM
Thanks for contacting Google Cloud Support. My name is Sergio, and I’ll be working with you today. I’m reading over your message right now. Was there anything else you’d like to add?
Martino Liu 5:04 PM
hello, nope, thats all
Sergio 5:04 PM
Hi Martino, I’d like to start by apologizing for the long hold you experienced in the chat queue, which is due to an increase amount of support requests we’ve received lately.
Now that we are connected, rest assured I’ll aim to bring you utmost support to help resolve your inquiries to my best effort.
Martino Liu 5:04 PM
Sergio 5:06 PM
Thank you for your understanding, as far as I read you need to ensure if Team Drives is available for your accounts at martzdesign.com.mx, correct?
Martino Liu 5:06 PM
not my account, my other business account
but I just want to ask if G Suite for Teams (10 USD p[er user a month) has included the Team Drives service
Here it says is 10 usd per user
if I go to G Suite for Business is also 10 usd per User
but the Team Drive page does not indicate if Team Drives is accessible by G Suite for Teams users
Sergio 5:10 PM
I am double checking the requirements at https://support.google.com/a/answer/7337554?hl=en&ref_topic=7337266 for Team Drives, and I don’t see the Teams version listed, if you allow me a couple of minutes I can double chech with the Drive team
Martino Liu 5:11 PM
Here also says the same info, except for G Suite for Teams
Sergio 5:18 PM
Thank you for checking Martino, G Suite for Teams is quite different internally, as far as I am aware they have separate features
Martino Liu 5:20 PM
hmm, so that means, it does not have the feature in question?
I mean, it doesn’t say, so I guess not
but, people is paying the same money
so that’s awkward, I am going to write a post about it
unless, we are mistaken
Sergio 5:22 PM
That is what I need to clarify here, considering that “Team” is on the name of both
Martino Liu 5:25 PM
well yeah, exactly
Sergio 5:25 PM
As far as I am aware, this kind of account also has an Admin Console, where they can see if Team Drives is enabled
Martino Liu 5:26 PM
how can we verify?
Sergio 5:28 PM
Do you have a chance to reach the administrator of the G suite for Teams account?
Martino Liu 5:33 PM
we don’t have for Teams, we just have a basic account for 150 users
we are plannnig to change that is the reason of this chat
Sergio 5:34 PM
If you consider Martino, I can make some more research internally and email you back letting you know if Team Drives is available for G Suite for Teams, if that is ok with you
Martino Liu 5:34 PM
or I can myself pay a G Suit for Temas myself but that will show lack of support from you I guess
I mean, why you dont have access to this basic information? Sorry for beiong a bit rude here, but I am amazed, I mean ,y ou a re Google, right?
its as easy as reaching the Drive Team and asking, hey dude, do we have access to Team Drives for G Suite for Temas users? they will say simply YES or NO
and there you go, chat completion in less than a minute
done, lets get back to life, right?
Sergio 5:37 PM
I understand your concern Martino, and trust me, last thing I want to do is to give you wrong information, regardless of your choices. G Suite for Teams has a separate support team, and I am trying to reach the correct source to confirm you whether team Drives is available or not
Martino Liu 5:39 PM
separate support? really?
hmm, not smart
but please let me know in a later email….I will drop off, please email me anything later….thanks
Sergio 5:41 PM
Understood Martino, I will send the copy of this chat and the results of my search, it should not take me long. Is there anything else I can check for you?
Martino Liu 5:42 PM
nope, thanks Sergio
Martino Liu 5:42 PM
Sergio 5:42 PM
Goodbye Martino, take care
Google does not have all the information they claim to have
Google is not that SMART after all
G Suite for Teams seems that is as costly as G Suite for Business but does not offer Drive Teams, so beware.